Terms and Conditions
Guests at Casa Oasis are limited to those as agreed upon with your rental agreement. While the house is perfect for only 2 people, the number of guests is limited to four (extra charges apply per guest for number of guests over 2) . The stated and agreed occupancy figure includes all persons irrespective of age. Exceeding the number of stated and agreed persons may result in immediate eviction without refund, or a $100 per guest per night charge at the discretion of The Owner.
A 20% deposit is due at the time of booking. The remaining payment is due 30 days before arrival. A $25 Cleaning Charge will be applied to all bookings.
A damage deposit of $100 CDN is due at time of booking. This Damage Deposit will be refunded via eTransfer after checkout.
If Guest wishes to cancel his/her reservation, the deposits will be refunded as follows:
- 100% if cancelled 30 days or more prior to the Check-in Date
- 0% if cancelled less than 30 days to check-in
The owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest.
The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control. Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighboring properties, or any nuisance afforded by the natural elements of the location such as flying insects or the animal population.
We encourage guests to purchase travel insurance.
Casa Oasis and the property are non-smoking. Smoking is only allowed outside the complex in designated areas - we have set up a smoking area with chairs, table and ashtry for you. Please DO NOT throw your butts on the ground.
While we enjoy having a good time too, please keep the noise level to a minimum after 10pm. Thanks!
This is an Adults Only Guest House. Minimum age requirement is 18.
Keep the property and all furnishings in good order. Breakages, loss or damage to the property or its contents is to be payable by the guest.
Only use appliances for their intended uses.
The guest must report any inoperative or defective equipment to the owner or property manager promptly. The owner will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in Hoedspruit. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of air conditioning, dishwasher, washer, dryer, TV or other appliances.
We already have two cats and a dog, and they would be very upset if more came to visit! Sorry, no more pets allowed, please.
Parking: Parking is plentiful. There is a big gravel lot uotside the Guest House that is free of charge.
Housekeeping: There is no daily housekeeping service. While linens and towels are included in the unit, maid service is not included in the rental rate. Rentals of one week or greater will have the option to purchase maid service as required. We do not permit towels or linens to be taken from the house, except for use within the property or at the pool.
Swimming Pool: The pool is not fenced. When using the pool, remember there are risks associated with this facility. Use at your own risk. Please note - there is no lifeguard on duty and diving is not reccomended due to pool depth.
Electricity: Electricity is very expensive in Mexico, so please help by turning off any items not being used (e.g. fans, A/C, lights). Also, unplug any small appliances, electronics, lamps, etc. when not in use.
BBQ: There is is a charcoal BBQ located right outside the kitchen patio doors. Please be safe at all times when using the BBQ.
Candles: There are many candles located around the property. Please feel free to light them and enjoy! However, please ensure they are all extigushed when you leave or go inside. You will also find a supply of emergency candles in the house.
Water and Septic: The house is on a septic system. The mineral content in the water is high. The septic system is very effective; however, it will clog up if improper material is flushed. do not flush anything other than toilet paper. No feminine hygiene products should be flushed at any time. If it is found that items other than toilet paper have been flushed and clog the septic system, guests may be charged damages of up to $500 USD.
Check-out procedure: Prior to check-out, guests are required to do the following:
- Empty the fridge and freezer of any food items.
- Please wash and put away any dirty dishes. Leave any sheets, towels, etc. on the bed for us to wash.
- Turn off all lights, fans and air conditioning.
- Unplug any small appliances, electronics, lamps, etc.
- Be sure that all doors and windows are locked.
- Give key(s) back to your Hosts and let us wish you a warm goodbye.
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